Refund Policy

1. Introduction

This Refund Policy ("Policy") explains the terms of service provision, refunds, and subscription cancellation for GiveawayOK ("we", "us", or "our"), a service for conducting Instagram giveaways, operated by the GiveawayOK team.

Please read this Policy carefully before making a purchase to understand your rights and obligations.

1.1 No Relation to Contests

In accordance with the current legislation of Ukraine, GiveawayOK as a technical service has no relation to the organization, conduct, administration, or management of contests, giveaways, or other promotional events. We provide only a technical tool for data processing and random selection of winners. All responsibility for organizing, conducting, compliance with contest rules, determining winners, providing prizes, and compliance with all applicable laws and regulations lies entirely with the user who organizes the contest. We are not an organizer, sponsor, or participant of any contests and are not responsible for their conduct or results.

2. Service Provision and Use

2.1 Electronic Service Provision

The service purchased by the user is provided in electronic form. The service becomes available to the user after successful completion of payment for the subscription period or according to the terms of the selected pricing plan.

2.2 Agreement to Terms upon Payment and Effective Date

By making payment for services, the user confirms their full and unconditional agreement with the Terms of Use, Privacy Policy, and this Refund Policy. Payment for the service means the user's acceptance of all terms and their immediate entry into force from the moment of payment confirmation and access to the service.

In accordance with Article 13 of the Law of Ukraine "On Consumer Rights Protection" and Article 9 of the Law of Ukraine "On Digital Content and Digital Services", the provision of digital content and digital services that are not provided on a tangible medium begins immediately after payment confirmation. By making payment, the user gives explicit consent to the start of service performance before the expiration of the withdrawal period and confirms that they understand that they will lose the right of withdrawal after the start of service performance.

2.3 Access to Services

After successful payment, the user receives access to services according to the selected pricing plan:

• Free plan: access to processing up to 100 comments
• One-time payment: purchase of a link that provides access forever after purchase
• Monthly subscription: access to services for a month
• Annual subscription: access to services for a year

2.4 User Responsibility

The user undertakes to use the service in accordance with the current laws and regulations of Ukraine. The user is responsible for any illegal use of the service.

2.5 Usage Restrictions

The user acknowledges, declares, and undertakes not to use GiveawayOK services, which are licensed in accordance with the Law of Ukraine "On Copyright and Related Rights", for commercial purposes or transfer them to third parties, and that the user is not granted rights that are not explicitly stated in this agreement.

3. Cancellation and Refund Policy

3.1 Digital Content and Services

Purchased services are considered digital content in accordance with the current legislation of Ukraine on consumer rights protection, including the Law of Ukraine "On Consumer Rights Protection" and the Law of Ukraine "On Digital Content and Digital Services".

3.2 Right of Withdrawal

In accordance with the legislation of Ukraine on consumer rights protection, consumers have the right to withdraw from a distance selling contract within 14 days from the date of receipt of the goods or conclusion of the service provision contract without stating a reason. The seller is obliged to return the paid funds within 14 days from the date of receipt of the withdrawal notice.

3.3 Exceptions to the Right of Withdrawal and Waiver of Refund Right

In accordance with Article 13 of the Law of Ukraine "On Consumer Rights Protection" and Article 9 of the Law of Ukraine "On Digital Content and Digital Services", for digital content and services that are not provided on a tangible medium, the right of withdrawal may be lost if:

• The user has given prior explicit consent to the start of service performance before the expiration of the withdrawal period
• The user has confirmed that they understand that they will lose the right of withdrawal after the start of service performance
• Service provision has already begun

By making payment, the user explicitly and knowingly agrees to the immediate start of service provision after payment confirmation and waives the right to a refund in case the service is provided properly and corresponds to the description.

After the start of service provision, refunds under the right of withdrawal are not made if the service is provided properly.

3.4 Defective or Incomplete Service Provision

In case of defective or incomplete service provision, the user may contact the service provider to request problem resolution. We undertake to provide appropriate resolution or refund funds in case of impossibility to provide the service properly.

3.5 One-Time Purchases

For one-time purchases (purchase of a link), after service activation and access provision, refunds are not made if the service is provided properly.

4. Subscription Updates and Cancellation

4.1 Automatic Renewal

Subscriptions automatically renew at the end of each term (monthly or annual), if the user does not cancel them, and the service continues until the end of the next term. The renewal fee is charged from the registered payment method.

4.2 Subscription Cancellation

If the user wishes to cancel the subscription, cancellation can be processed through the "My Account > Subscription" page. Cancellation will take effect at the end of the current subscription period. The user will retain access to all features until the end of the paid period.

4.3 Refunds for Subscriptions

In accordance with Article 9 of the Law of Ukraine "On Consumer Rights Protection" and the Regulation on Distance Selling, the user cannot exercise the right of withdrawal for subscription periods that are already determined and activated. In accordance with this provision, refunds are not made for subscription periods that are already activated and provided.

If the user does not want the subscription to renew, they must cancel the subscription before the renewal date.

5. Refund Method

5.1 Refund Terms

If a refund applies, funds will be returned to the same payment method that was used for the original transaction, within 14 days from the date of receipt of the refund request.

5.2 Refund Delays

In some cases, refunds may take additional time due to payment system processing. If the refund has not occurred within the specified period, please contact us.

6. Contact Information for Requests

If you have questions regarding refunds or subscription cancellation, please contact us:

Email: [email protected]

When submitting a refund request, please specify:

• Your full name
• Email address associated with your account
• Transaction number or purchase details
• Reason for refund request

7. Applicable Law

This Policy is governed by the legislation of Ukraine, in particular:

• Law of Ukraine "On Consumer Rights Protection"
• Law of Ukraine "On Digital Content and Digital Services"
• Regulation on Distance Selling

8. Changes to Policy

We may update this Policy from time to time. If we make material changes, we will notify you as required by applicable law, which may include posting the updated Policy on our website and updating the "Last Updated" date at the bottom of the page.

Thank you for being part of the GiveawayOK community!
GiveawayOK Team 🇺🇦