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Refund Policy

1. Introduction

GiveawayOK ("we", "us" or "our") is a free service for conducting Instagram giveaways, managed by the GiveawayOK team. This Refund Policy explains our approach to service payments and why we chose a free access model.

Our service is provided FREE OF CHARGE with a special mission to support Ukraine. While we primarily focus on Ukrainian users, we welcome creators from around the world, except from the aggressor country, the russian federation, to join our platform.

2. Free Access - Our Principled Position

2.1 Why We Are Free

The GiveawayOK team made a principled decision to provide the most powerful Instagram randomizer FREE OF CHARGE. This is not a marketing strategy - this is our sincere position and desire to maximally support Ukraine and the creative community during these challenging times.

2.2 Our Mission

We believe that every Ukrainian business and creator should have access to quality tools for developing their activities. Instead of charging for our service, we encourage a more meaningful contribution - support for Ukraine.

3. Terms of Free Use

3.1 Our Request

To use our service, we kindly ask users to consider:

For Ukrainian Users:

  • 🪖 Support Armed Forces - direct donations to specific military units
  • 🤝 Volunteer funds - help for war victims
  • 🐾 Animal shelters - rescuing those affected by the war
  • ❤️ Direct help - support for specific people who need it

For International Users:

  • 🇺🇦 Support Ukraine - donations to verified Ukrainian humanitarian organizations
  • 🤝 Local charity - support meaningful causes in your own community
  • 🌍 Global humanitarian efforts - contribute to international relief organizations

3.2 Donation Philosophy

The amount doesn't matter - the main thing is your sincere desire to help. We recommend the principle "one giveaway = one good deed", but we understand that everyone contributes according to their capabilities.

3.3 Transparency

It's important to emphasize: GiveawayOK is not an intermediary in fundraising. We do not accumulate donations. Your contribution goes DIRECTLY to the accounts of those you choose to support.

4. Absence of Monetary Transactions

4.1 No Payments

Since our service is completely free, we do not process any payments from users. Accordingly, the issue of refunds does not arise.

4.2 No Subscriptions

We do not offer paid subscriptions, premium features, or any other paid services. All functionality is available for free.

5. Service Sustainability

5.1 Current Commitment

We are committed to keeping this service free as long as possible. Our team believes in the power of community and the importance of supporting creators during challenging times.

5.2 Future Changes

If circumstances ever force us to change our service delivery model, we will notify our users well in advance through:

  • Official website
  • Social media channels
  • Email (for registered users)

6. Service Quality

6.1 Free ≠ Compromised Quality

The fact that our service is free does not mean compromises in quality. We provide:

  • Powerful Instagram randomizer functionality
  • Full integration with official Meta API
  • Various winner selection methods
  • Reliable technical support
  • Regular updates and improvements

6.2 Our Responsibility

We are committed to maintaining high quality standards of our service regardless of its free nature.

7. Support and Community

7.1 Technical Support

Despite the free nature of the service, we provide full technical support to all users worldwide.

7.2 Share Your Impact

We would be honored if you share your charitable contributions with our community. This inspires others and creates a ripple effect of positive change! You can share your experiences on Instagram, tagging us @giveawayok_app.

8. Legal Aspects

8.1 No Financial Obligations

Since we do not charge for our services, we have no financial obligations to users regarding refunds.

8.2 Applicable Law

This policy is governed by Ukrainian law, with respect for international legal frameworks where applicable.

9. Our Vision

We envision a world where every creator has access to the best tools, where every giveaway can contribute to positive change, and where technology serves humanity's greatest needs.

Together we don't just conduct giveaways - we build a better world! 🌍💙

10. Contact Us

If you have questions about our policy or want to share your experience supporting charitable causes, contact us:

Email: [email protected]

With respect and hope for a better tomorrow,
GiveawayOK Team 🇺🇦

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